Terms of Use

Duft Creations (DC)

We are delighted that you are considering purchasing from Duft Creations. To ensure clarity for everyone, please take a moment to read the following conditions of trade.

If you have any questions, please contact us before placing your order or include your query in the “Additional Notes” section at checkout.

Products and Pricing

All prices are quoted in Australian Dollars (AUD / AU$) and include 10% GST.

Delivery charges are calculated separately based on the number of items ordered and the delivery address.

All pricing, products and stock availability are subject to change at any time.

Ordering and Payment

Please ensure you read the Order Processing and Shipping section below before placing your order.

Orders can be placed:

  • Online via our website

  • By contacting us directly (see Contact page for details)

Occasionally, an item may have already sold via non-website channels. If this occurs, we will either source an alternative for you to consider or issue a refund.

Payment Options

We accept:

  • PayPal (at time of order)

  • Direct Debit (payment required immediately after ordering)

  • Call Me for Payment

  • Afterpay

  • Openpay

  • ZipPay

We do not offer traditional lay-by services.

Stock is not considered sold until full payment has cleared into our bank or PayPal account, unless DC is responsible for a delay (for example, sourcing additional crystals for your order).

Bank Details for Direct Transfers

Account Name: Ellie’s Place
BSB: 062 445
Account Number: 1094 4280

Please SMS (0408 913 000) or email a copy of your transfer receipt so we can begin preparing your goods once funds clear.

General enquiries: +61 408 913 000

Delivery Costs

Duft Creations charges a flat rate of $2.00 for packaging and handling.

Shipping costs are calculated based on:

  • Number of items

  • Weight and dimensions

  • Delivery destination

  • Australia Post satchel or parcel rates

To calculate delivery within Australia:

  1. Add items to your Shopping Cart

  2. Enter your postcode

  3. Click “Go”

For international shipping, please contact us for a separate quote.

Please note: Australia has a large number of postcodes and some remote areas may not calculate correctly. If additional charges apply, we will contact you to discuss before proceeding. Where possible, we absorb minor additional costs, but occasionally this is not possible.

Order Processing and Shipping

Processing Time

Orders are processed within three business days of cleared payment.
Most orders are dispatched within 24 hours.

Important Information

  • We are not responsible for courier or Australia Post delivery delays.

  • We determine the most suitable shipping service.

  • We endeavour to include tracking on all parcels.

  • Remote locations may incur additional charges.

  • International orders require a separate postage quote.

  • During holidays or family emergencies, there may be delays. We will notify you via email or website notice where possible.

If you are concerned about your order, please call +61 408 913 000.

Delivery Timeframes

Most customers receive their orders within 2 to 4 days after dispatch.

Need it urgently?
Place your order and call us immediately. If we cannot meet your timeframe, we can cancel your order.

We do not accept responsibility for Australia Post’s delivery performance. While delays are rare, tracking numbers are provided. If delivery fails, Australia Post requires the recipient to lodge the complaint.

Shipping Insurance

We strongly recommend purchasing Extra Cover for valuable items.

Australia Post Extra Cover

  • $0 for the first $100 cover

  • $2.50 for each additional $100 (up to $5,000)

  • Signature on Delivery ($2.95) required for items over $500

Please advise in “Additional Notes” if you would like insurance added. We may contact you to confirm on larger orders.

While we pack items carefully, loss or damage during transit is only covered if insurance is purchased.

Tracking is available at:
https://auspost.com.au/track

If an item is lost, Australia Post requires the recipient to lodge the claim.

Returns, Refunds and Exchanges

Unique Nature of Products

Each DC piece is unique. Handmade crystals, fossils and natural stones are never identical.

Variations in:

  • Colour

  • Size

  • Shape

  • Texture

may occur due to natural formation, lighting, photography or screen differences.

If you require a specific shade or appearance, please contact us before purchasing and we can provide additional images.

Refund Policy

Items are sold as described.
There are no refunds unless the product description has materially misrepresented the piece.

Please review descriptions and photographs carefully for chips, scratches or imperfections. Natural stones may contain fractures or inclusions formed during growth.

Change of Mind

We do not offer refunds for change of mind.

If you are unsure:

  • Contact us before purchasing

  • Request additional photographs

  • Arrange to view the piece at a market (where possible)

  • Consider purchasing a gift certificate

Lost in Transit

All parcels are sent via tracked mail unless otherwise agreed.

If your parcel does not arrive:

  1. Contact us for your tracking number

  2. Lodge a claim directly with Australia Post

We will assist where possible.

Damaged in Transit

If your item arrives damaged:

  • Notify DC within 3 days of receiving your goods

  • Retain all packaging

  • Provide photographs

If insurance was purchased, we will assist you with your claim.

All returns must:

  • Include the original receipt

  • Be securely packaged

  • Include a Return Authorisation (RA) Number (provided by us)

Additional Conditions

  • All authorised returns must be sent to Duft Creations.

  • A Return Authorisation (RA) Number must be obtained prior to return.

  • Approved refunds (excluding lost, damaged or incorrect items) may incur a restocking fee of up to 20%.

  • Shipping and handling charges are generally non-refundable unless the issue is due to our error.